Mark Russell “Impressive Customer Service”

This letter was received from a client who contacted our store concerning a water filtration unit.

Good Morning,

To whom it may concern

We have recently purchased a Puretec tap and filter system from your company Think Water Auckland and I wanted to let you know how impressed I have been with the service provided by Mark.

From the time of my telephone inquiry to the time of the sale he has been most helpful. I was told by Puretec that it was impossible to obtain the Tripla 2-tap in New Zealand for about four weeks, but Mark persevered and managed to obtain one for us.

It was a little surprising as I had no idea that in fact your main business was not taps but filter systems.

Anyway do please pass on our thanks to Mark for his initiative and perseverance in finding what I understand was indeed the last one available in New Zealand until further orders arrive.

Yours Sincerely,
Mr and Mrs Hooper – Remuera.